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Power Outages

To report a power outage or safety hazard, call Polk-Burnett at
1-800-421-0283. Operators and line crews are on call 24/7 to assist you.

See where power is out and if help is on its way:
Real-Time Outage Viewer

See how power is restored after a major storm:
Step-by-Step Power Restoration Video

Take action when your power goes out

  • First, check fuses or circuit breakers. If your meter is located away from the house, be sure to check fuses or breakers below the meter to see if they are blown or tripped. If Polk-Burnett sends a crew to respond to an outage and the trouble is with your electric service, you may be charged for a service call.
  • If you are still without power after checking fuses and circuits, check with your neighbors to determine if they have power.
  • Next, report the outage, 800-421-0283. Co-op phones are answered 24/7. Have your account/location number ready when calling and let us know if you have seen or heard anything which may have caused the outage, such as sparks, loud noises or trees and limbs on the power lines. This will help linemen find the problem quickly to get your power restored as soon as possible.
  • Keep away from downed power lines and power poles. Do not cut or clear trees and branches near power lines. Report these hazards to Polk-Burnett immediately.

Our goal is to restore power to the greatest number of members as safely and quickly as possible. (click to enlarge chart)Powering Up: Power Restoration Guide

  • First, we respond to hazards that are an immediate threat to public safety, such as power lines on roads.
  • When possible, power is first restored to critical accounts, such as medical facilities and those on life-support systems.
  • Next, local distribution substations are checked. If the problem can be corrected at the substation, power is restored to hundreds and sometimes thousands of members at one time.
  • Then, major distribution feeder lines that carry electricity from the substation to members are repaired and power is restored to all members served by these lines.
  • Next, smaller tap lines that carry power to the utility poles or underground transformers outside homes and businesses are restored.  Tap lines that serve the greatest number of people are repaired first.
  • Finally, individual service lines between the transformer and your home or business are repaired.
  • This may explain why your neighbor has power and you don’t.

Prepare for severe weather and power outages by planning ahead

  • Organize a survival kit that includes a hard-wired phone or cell phone, battery-powered radio, clock or watch, flashlight, extra batteries, tap or bottled water, nonperishable food, manual can opener, first-aid supplies, medicines, matches or lighter, candles and a fire extinguisher.
  • Notify your electric co-op in advance if you require electricity to operate lifesaving medical equipment.
  • Protect valuable electronics and appliances with surge suppression devices and uninterrupted power supply (UPS) systems.
  • Have a plan for loss of power on your farm or business.
  • Prior to installing a generator, contact your co-op for safety and installation information.

To learn more, see Power Outage Frequently Asked Questions.

 

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