Mission & Values
Welcome to Polk-Burnett
Our mission is:
To benefit member-owners by providing reliable electricity with efficiency and extraordinary service
Our core values are:
1. Honesty, integrity and an excellent reputation
2. Exceptional member service
3. Respect and appreciation for employees
4. Commitment to safety and environmental stewardship
5. Commitment to community and cooperative principles
Guided by 7 Cooperative Principles
As a cooperative, Polk-Burnett is owned by its members and governed by an elected board of directors. Members receive friendly service from local employees who care about them and the communities in which we live, and members receive a share of the revenue over and above the cost of doing business in the form of capital credit refunds. That's because Polk-Burnett is not-for-profit and accountable to its members, not distant stakeholders. With the cooperative philosophy, rates cover the cost of doing business and are not marked up to generate profit.
Polk-Burnett is proud to offer quality products and service, while helping members manage their bills with energy efficiency programs. We are eager to help find solutions that balance environmental concerns with keeping the lights on and electric bills affordable. Since our beginning in 1938, it remains our commitment to improve life in local communities.