Wanted: Member Service Representative

Are you a team player with a positive attitude? Are you proficient with technology and have strong verbal and organizational skills? Can you work accurately despite frequent interruptions and interact effectively with a variety of people in a variety of situations?

Polk-Burnett Electric Cooperative is seeking a full-time Member Service Representative to work in the Centuria and Siren offices. This position is responsible for maintaining accurate electric account records and interacting with members in a positive, proactive manner regarding their electric accounts.

Qualifications include:

  • High school diploma or equivalent required
  • Associate degree or technical college certificate in a related field preferred
  • Additional customer service training highly desirable
  • Minimum of two years of experience in an office environment with frequent public contact, bookkeeping, and data processing preferred

Responsibilities include:

  • Billing electric accounts
  • Data entry to member accounts
  • Account changes and adjustments
  • Processing payments received, fees, and deposits
  • Handling collections
  • Responding to member electric billing questions

Polk-Burnett offers a competitive wage and an excellent benefit package.  Please submit an application, cover letter and resume on or before April 27, 2026 to:  Human Resources, Polk-Burnett, 1001 State Road 35, Centuria, WI  54824 or hr@polkburnett.com.   No phone calls please.  An application can be downloaded at the right.  EOE/M/F/V/D

Equal Opportunity Employer 

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Polk-Burnett will be based on the needs of the Cooperative, merit, qualifications and abilities. Polk-Burnett is committed to providing equal opportunity and prohibiting discrimination in employment for all people without regard to race, color, creed, religion, pregnancy, sex, national origin, marital status, age, sexual orientation, status with regard to public assistance, membership or activity in a local commission, disability, status as a veteran, or any other status protected by applicable state or federal laws.